FAQs

DOES CHAPSTICK LIP BALM CONTAIN A SUNSCREEN?

Our Moisturizer has an SPF of 15 and ChapStick® Active has an SPF of 30. The Classic Collection and Lip Butters do not.

HOW IS CHAPSTICK® LIP BALM MADE?

A big blender mixes the heated ingredients of ChapStick®. Colour and flavour are added, and then the warm mixture is poured into containers. Most of the process is mechanical.

HAS THE PRODUCT EVER BEEN TESTED ON ANIMALS?

Animals are not used to test ChapStick®. Human volunteers do test new products.

HOW DOES CHAPSTICK® LIP BALM WORK TO PROTECT CHAPPED LIPS?

The product forms a specially designed lipid complex hydrophobic base that forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which cause chapping. It also softens the skin to restore suppleness to the lips.

WHICH CHAPSTICK LIP BALM PRODUCTS ARE THE MOST POPULAR?

Our three most popular products are Moisturizer, Classic Cherry and Classic Original.

WILL ANY OTHER FLAVOURS BE INTRODUCED?

We’re always looking for the next big thing. Watch the store shelves, our Facebook, or Instagram feeds for the latest products.

WHAT IS THE SHELF-LIFE/EXPIRATION DATE OF CHAPSTICK® LIP BALM?

ChapStick® products have a two-year expiration date.

HOW SHOULD CHAPSTICK® LIP BALM BE STORED?

ChapStick® should be stored at room temperature, between 20°C and 25°C.

WHAT SUGGESTIONS DO YOU HAVE FOR REMOVING CHAPSTICK® LIP BALM STAINS FROM CLOTHING?

Call a local commercial dry cleaner to see if they can remove the stain. If one is not available, there are steps you can take at home. First, test a small, discreet piece of material to ensure no further damage to the article of clothing. Hand-wash the clothing (with a piece of paper towel underneath to absorb the stain) using a degreasing agent such as waterless hand cleaner. Then spray with a detergent and rub the stain continuously for five minutes and rinse with hot water. Repeat if necessary.

CAN THE TUBES BE RECYCLED?

No.