Frequently asked questions

  • Does ChapStick lip balm contain a sunscreen?
    Yes, ChapStick Moisturizer has an SPF of 15 and ChapStick Active has an SPF of 30.
  • How is ChapStick lip balm made?
    The process of manufacturing ChapStick is similar to following a recipe. A big blender mixes the heated ingredients of ChapStick. The color and flavor are added, and then the warm mixture is poured into containers. Most of the process is mechanical.
  • How does ChapStick lip balm work to prevent chapped lips?
    The product forms a specially designed lipid complex hydrophobic base that forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which cause chapping. It also softens the skin to restore suppleness to the lips.
  • Which ChapStick lip balm products are the most popular?
    Our three most popular products include Moisturizer, Classics Cherry and Classics Original.
  • Will any other flavours be introduced?
    Our Company always is researching ideas. Please watch the store shelves and advertising for any new products.
  • Has the product ever been tested on animals?
    Animals are not used to test ChapStick. Human volunteers do test new products.
  • What is the shelf-life/expiration date of ChapStick lip balm?
    ChapStick products have a two-year expiration date.
  • How should ChapStick lip balm be stored?
    ChapStick should be stored at room temperature, between 20°C and 25°C.
  • What suggestions do you have for removing ChapStick lip balm stains from clothing?
    Call a local commercial dry cleaner to see if anyone there has encountered this problem. Perhaps someone already has discovered a solution to the problem. If unable to contact a dry cleaner with a solution, there is another recommendation. It is highly recommended to first test the fabric before taking the following actions on a small, inconspicuous area to prevent further damage to the clothing. Re-wash the article (with a piece of paper towel underneath to absorb the stain) using a degreasing agent such as waterless hand cleaner. Then spray with a detergent and rub the stain continuously for five minutes and rinse with hot water. Repeat if necessary.
  • Can the tubes be recycled?
    No.